QSI ("we," "our," or "us") is a Business Processing Automation company providing
technology-driven solutions designed to streamline, automate,
and optimize business operations. We are committed to protecting the privacy,
confidentiality, and integrity of the data entrusted to us.
This Privacy Policy explains how QSI collects, uses, stores, shares, and protects
information in compliance with applicable Indian laws, including the Information
Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
1.1 Personal Data
- Name, email address, phone number, company name, and job title
- Account credentials and authentication data
- Business contact information provided during onboarding
1.2 Business & Operational Data
- Client business data uploaded or integrated into our systems
- Workflow, transaction, and performance data
- System logs, API usage data, and automation outputs
1.3 Technical Data
- IP address, browser type, and device information
- Cookies and usage analytics
- Date, time, and duration of visits
2. Purpose of Data Collection
QSI collects and processes data strictly for legitimate business purposes:
- Delivering and improving automation services
- Configuring and maintaining business workflows
- Client support and communication
- Security monitoring and fraud prevention
3. Legal Basis for Processing
Under applicable Indian law, we process data based on:
- User consent
- Performance of contractual obligations
- Compliance with legal requirements
4. Data Sharing and Disclosure
QSI does not sell personal or business data. Data is shared only with:
- Authorized internal teams
- Trusted service providers under confidentiality agreements
- Government authorities when legally required
5. Data Security
We implement industry-standard security practices:
- Encryption of data in transit and at rest
- Strict access controls and authentication
- Regular security audits and monitoring
6. Data Retention
Data is retained only for as long as necessary to:
- Fulfill contractual and operational purposes
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Upon termination of services, data is securely deleted or anonymized unless retention is legally required.
is legally required
7. User Rights (India – DPDP Act)
Users have the right to:
- Access, correct, or update personal data
- Withdraw consent at any time
- Request deletion of data (subject to legal obligations)
- Raise grievances regarding data handling
8. Cookies and Tracking
QSI uses cookies and similar technologies to:
- Enhance platform functionality
- Analyze usage patterns
- Improve user experience
Users may manage cookie preferences through browser settings.
9. Cross-Border Data Transfer
Where required, data may be processed or stored outside India using secure and
compliant infrastructure. QSI ensures that such transfers meet applicable legal and
security requirements
10. Grievance Officer
In accordance with applicable Indian laws, QSI has appointed a Grievance Officer to address and resolve user
complaints, concerns, or grievances in a timely and effective manner.
11. Policy Updates
QSI reserves the right to update this Privacy Policy to reflect changes in law,
technology, or business practices. Updates will be posted on this page with a revised
effective date.